The AirLisse help centre
A smoother start. Questions answered.
Get to know your Vacuum Steam Iron, find garment-care guidance and get help with your order.
About the steam iron
What is the AirLisse Vacuum Steam Iron?
A compact handheld garment-care tool that combines steam with suction. Suction holds fabric against the heated ceramic plate while steam helps smooth creases, making everyday outfit touch-ups easier.
How does suction-assisted steaming work?
Airflow draws the fabric towards the plate to help hold it in place. This supports one-handed steaming without needing to keep stretching the garment taut with your other hand.
How quickly does it heat up?
AirLisse heats up in approximately 25 seconds. This is the heat-up time, not the time needed to finish a garment. The time to smooth your clothes depends on the fabric and the creases.
What are the main specifications?
The AirLisse Vacuum Steam Iron is rated at 1,000 W, with 4,500 Pa suction, an 85 mL water tank and a ceramic plate. Its compact body measures approximately 194 × 90 × 173 mm.
Is it lightweight?
Yes. It has a lightweight handheld design. The supplier lists the weight at approximately 800–850 g.
Does it need to be plugged in?
Yes. AirLisse is a mains-powered steam iron. Use a suitable outlet that matches the voltage shown on your unit’s rating label.
Using AirLisse and caring for garments
Which fabrics can I use it on?
Fabric examples include cotton, linen, wool and silk. Suitability depends on the individual garment, its finish and its care label. Follow the product instructions, check the care label and test an inconspicuous area first.
Do I need to hold the fabric taut?
The suction helps hold fabric against the plate as you steam, reducing the need to pull it taut with your free hand. Keep your hands clear of the heated plate and steam.
How much water does the tank hold?
The tank capacity is 85 mL. Follow the filling instructions and do not exceed the maximum fill level. Runtime and the number of garments per fill vary with use.
What water should I use?
Follow the water guidance in the instructions supplied with your unit. Do not add perfume, essential oils or other additives unless the instructions explicitly permit them. Contact us if you need help checking the guidance.
Can I steam clothes while wearing them?
No. Always remove the garment before steaming. Keep the hot plate and steam away from skin, people and pets.
Can I use AirLisse when travelling overseas?
Check the voltage on your unit’s rating label against the electricity supply at your destination. A plug adaptor changes the plug shape, not the voltage. Do not assume that your unit supports universal voltage.
How should I clean and store it?
Switch off and unplug your steam iron, then let it cool fully before cleaning or storing it. Follow the product instructions for emptying the tank and cleaning the ceramic plate. Never immerse the electrical unit in water.
Orders and delivery
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery is a further 4–10 business days after processing and dispatch. These are estimates. See our Shipping Policy for details.
How do I track my order?
Once your order ships, your shipping confirmation email will include tracking details where available. Enter the tracking number on our Track Your Order page, or follow the link in your shipping email.
Why has my tracking not updated?
A tracking number can be created before the carrier records its first scan. Updates can take a few business days to appear after dispatch. If your parcel seems delayed or the tracking is unclear, contact us with your order and tracking numbers.
Can I change my address or cancel an order?
Email support@airlisse.com as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.
Returns, warranty and support
Can I return my order?
You can request an eligible change-of-mind return within 30 days of receiving your order. Contact us before sending anything back, and read the Refund Policy for eligibility and return instructions.
Does AirLisse include a warranty?
Yes. The AirLisse Vacuum Steam Iron includes a two-year warranty. If a fault develops, contact support@airlisse.com with your order number and a description of the issue. See our Refund Policy for details.
What if my steam iron arrives damaged or develops a fault?
Contact us as soon as possible with your order number and a clear description. Photos or a short video can help us assess the issue. Stop using the unit if it appears damaged or unsafe, and wait for guidance from our support team.
Who pays for return shipping?
Customers pay return shipping for change-of-mind returns. For a confirmed faulty, damaged or incorrect item, AirLisse provides an appropriate return method or reimburses reasonable return postage costs. Contact us for instructions before posting anything back.
How can I contact AirLisse?
Email support@airlisse.com or use our Contact page. Support hours are Monday to Friday, 8 am–5 pm. We aim to reply within 1–2 business days; busy periods may take a little longer.